Responsibilities

  • Provide excellent customer service
  • Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
  • Support on desktops, notebooks, printers, scanners hardware components.
  • Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 7/10 OS or any bank standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
  • Installation of bank access and in-house applications.
  • Provides support for queries, escalation, problem determination, resolution and MAC – move, add and change.
  • Printer Maintenance.
  • Take on and resolve complex calls or tasks the other engineers could not resolve.
  • Responsible to lead the team effectively and able to work independently.
  • Responsible to provide excellent support and timely service.
  • Experience with iMac/Macbook will be an added advantage.

Skill set: * Hardware Skill – Desktop, Laptop, Printer and Scanner * Windows OS (Must know Windows 7/10)

Requirements

  • At least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma.
  • Good attitude.
  • Strong problem-solving skills.
  • Excellent client-facing skills.
  • Professional presence and excellent communication skills.
  • Min. 1 year of relevant working experience.

Shortlisted candidates will be offered a 1 Year Agency contract employment.