Responsibilities

• Provide excellent customer service
• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Support on desktops, notebooks, printers, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 7/10 OS or any bank standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of bank access and in-house applications.
• Provides support for queries, escalation, problem determination, resolution and MAC – move, add and change.
• Printer Maintenance.
• Take on and resolve complex calls or tasks the other engineers could not resolve.
• Responsible to lead the team effectively and able to work independently.
• Responsible to provide excellent support and timely service.
• Experience with iMac/Macbook will be an added advantage.

Skill set: * Hardware Skill – Desktop, Laptop, Printer and Scanner * Windows OS (Must know Windows 7/10)

Requirements

• At least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma.
• Good attitude.
• Strong problem-solving skills.
• Excellent client-facing skills.
• Professional presence and excellent communication skills.
• Min. 1 year of relevant working experience.

Shortlisted candidates will be offered a 1 Year Agency contract employment.