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Responsibilities

  • Providing software application support to resolve Level 2 and Level 3 support issue.
  • Perform analyses on software application functionality and suggesting improvements.
  • Ensuring effective front-end and back-end functionality of application.
  • Consulting with the software development team/implementation team, project team, and client (internal/external) to improve the application performance, efficiency and usability.
  • Work close together with application product vender for system defect reporting, support case, enquiries,
  • software upgrades, and etc.
  • Manage consistency of the software across UAT, Staging, Production environment
  • Establishing the root cause of application errors, escalating serious concern to project team.
  • Maintain, and keeping record of configuration changes and scheduling application updates.
  • Perform testing and QA on the application for the new change request, functionalities.
  • Perform recovery of the application when there is system failure.
  • Documenting processes and monitor application performance metrics.
  • Provide front-end support to clients and colleagues in other departments.
  • Update application user guide to educate application functionality.
  • Responsible for rapid development and prototyping of analytical processes in support of customer initiative.
  • Develop and maintain highly interactive web applications using technologies like JavaScript, PostgreSQL from requirements gathering to design, development, testing and maintenance.

Requirements

  • Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 2 relevant experience
  • At least 2-year technical hands-on experience on application support in related field
  • Experience in Cybersecrity solutions and support will be advantage.
  • Advanced knowledge on Java-based application, Apache Tomcat, IIS, Batch Job Processing, REST API and etc
  • Good knowledge of front-end and back-end programming language, such as C++, Javascript, HTML, .NET, Python, Ruby, JSON Script.
  • Good knowledge of managing various database such as PostgreSQL, MySQL, Oracle, MSSQL and etc.
  • Working knowledge and exposure in Identify and Access Management System will be an advantage.
  • Knowledge on CI/CD, API Gateway in Cloud environment will be an advantage.
  • Good knowledge of customer's software development cycle and ability to code within AWS environments.
  • Creating automation, scripting experience will be an advantage.

Shortlisted candidates will be offered a 1 Year Agency Contract employment