Responsibilities

• Design, configure, and customise ServiceNow applications and modules (e.g., ITSM, SecOps).
• Develop and maintain scripts, workflows, business rules, and UI policies to automate processes.
• Collaborate with stakeholders to gather technical requirements and translate them into ServiceNow solutions.
• Integrate ServiceNow with third-party applications and platforms using APIs, MID Servers, and other integration methods.
• Support upgrades, patches, and enhancements to the ServiceNow platform.
• Develop and maintain ServiceNow dashboards and reports.
• Perform unit testing, troubleshoot issues, and resolve defects in a timely manner.
• Contribute to documentation, knowledge transfer, and best practice guidelines for ServiceNow development.

Requirements

• A Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent. 
• At least 1 year of relevant working experience

• Completed the following ServiceNow certifications:
  • ServiceNow Certified Application Developer.
  • ServiceNow Certified System Administrator.
  • ServiceNow Certified Implementation Specialist for Vulnerability Response.
• Have experience in implementing either ServiceNow IT Service Management (ITSM) or ServiceNow SecOps (Vulnerability Response).
• Have at least 1 year of experience in ServiceNow development.
• Have experience in designing and implementing scalable and robust architectures on low code/no code platforms, particularly within complex enterprise environments. Preferably with certifications in low/no code ServiceNow platform.

• Completed the ServiceNow IT Service Management Fundamentals training.
• Completed the ServiceNow Security Operations Fundamentals training.