Responsibilities

Provide technical assistance to end users for hardware and software issues.
Respond to, document, and resolve service tickets in a timely manner.
Assist users with installations and configurations of IT equipment.
Support the installation and testing of new hardware and software.
Ensure integration and compatibility of new systems with existing infrastructure.
Assist in the development of new report templates and formats.
Perform routine system maintenance and backups.
Participate in disaster recovery drills and system recovery processes.
Maintain documentation of system activities and procedures.
Conduct research on new technology
Identify, diagnose, and resolve technical problems.
Simulate user issues to troubleshoot and resolve operating difficulties.
Develop preventive measures and solutions to reduce user problems.
Work with cross-functional teams to understand support requirements.
Assist in the development of checklists and methods for issue resolution.
Provide support and guidance to colleagues with less experience.

Requirements

Bachelor in Computer Engineering with at least 6-8 years of experience in relevant fields
Must have experience with stakeholder management. Ideally with experience supporting VIP.
ITIL certified
Have experience supporting VIP users
Experience with procurement including submit purchase request, verify invoices, etc.
Would be good to have IT procurement experience.
Good written and interpersonal communication skills
Need to be comfortable to do 24/7 standby (rotational), after office hours support as and when required

Shortlisted candidates will be offered a 1 Year agency contract employment.