Responsibilities

• Provide technical consultation and support to end users on workplace technologies.
• Manage and support end-user computing devices, including desktops, laptops, tablets, mobile devices, and peripherals.
• Perform installation, configuration, upgrade, and maintenance of hardware and software.
• Provide Level 2/Level 3 technical support and troubleshoot endpoint-related incidents and service requests.
• Ensure timely resolution of incidents in accordance with established service level agreements (SLAs).
• Support infrastructure and workplace technology projects, including device refresh initiatives, operating system upgrades, and digital workplace transformation programs.
• Identify opportunities for automation and process improvements.
• Participate in technology evaluations, proof-of-concepts, and implementation activities.
• Develop and maintain user guides, standard operating procedures (SOPs), and technical documentation.
• Coordinate with vendors and service providers for issue resolution and maintenance activities.
• Work closely with internal stakeholders to understand business requirements and recommend appropriate EUC solutions.
• Manage the complete lifecycle of end-user devices, including leasing, procurement, deployment, refresh, replacement, and disposal.
• Maintain accurate asset inventory and configuration records.
• Coordinate with vendors and procurement teams for hardware acquisitions and warranty support.
• Administer endpoint management platforms such as:

• Manage operating system deployments, software packaging, application distribution, and policy configurations.
• Monitor endpoint health and performance to improve user experience.
• Participate in incident, problem, and change management processes.
• Maintain endpoint security controls, including antivirus, encryption, patch management, and endpoint protection solutions.
• Ensure compliance with organizational cybersecurity policies and regulatory requirements.
• Support vulnerability remediation and security audits relating to endpoint devices.

Requirements

• Bachelor’s degree in Computer Science / Information Technology / Computer Engineering or equivalent with 2 years of relevant experience / Diploma in Information Technology with 5 years of relevant experience 
• Strong knowledge of Windows 10/11 administration, VPN and remote access technologies and familiar with Device Imaging and OS Deployment, Mobile Device Management (MDM) and ITIL service management practices
• Knowledge and experience on Active Directory and Azure Active Directory and SCCM will be added advantage
• Microsoft Certified: Endpoint Administrator Associate/ Microsoft 365 Certified/ ITIL Foundation Certification will be preferred 
• Strong communication skills and good end user support, vendor and stakeholder management 
• Adaptability and continuous learning mindset
• Ability to work independently and collaboratively