Responsibilities

1. Device Management:
   • Administer and manage user devices using Microsoft Intune, VMware Workspace ONE, Microsoft SCCM, and other relevant tools.
   • Configure, deploy, and maintain device policies, configurations, and applications across various operating systems (Windows, macOS, iOS, Android).
2. Patch Management:
   • Develop and implement patch management strategies to ensure timely updates and security patches across all devices.
   • Perform security risk and impact analysis for patches and updates to assess potential vulnerabilities and implications.
   • Monitor and manage patch deployment, compliance, and effectiveness using available management tools.
3. Software Packaging and Deployment Testing:
   • Create, test, and deploy software packages using tools such as Microsoft SCCM and VMware Workspace ONE.
   • Conduct thorough testing of software packages and updates to ensure compatibility, functionality, and stability before deployment.
   • Review and manage software versioning to ensure that deployments align with organizational standards and requirements.
   • Troubleshoot and resolve issues related to software deployment and ensure smooth rollout of applications.
4. Security and Compliance:
   • Implement and enforce security policies to protect organizational data and ensure compliance with regulatory requirements.
   • Conduct regular security assessments, audits, and vulnerability management to address potential risks.
5. Troubleshooting and Support:
   • Provide advanced support for device-related issues, including configuration, application management, and policy enforcement.
   • Collaborate with IT support teams to resolve complex technical problems and enhance overall user experience.
6. Documentation and Reporting:
   • Create and maintain comprehensive documentation for device management processes, policies, and procedures.
   • Analyze data related to device management, patch compliance, and software deployment.
   • Generate and review detailed reports on device status, patch compliance, software deployment, and system health.
   • Present findings and insights to stakeholders through clear and effective presentations.
7. Continuous Improvement:
   • Stay current with industry trends, best practices, and emerging technologies related to device management, software packaging, and security.
   • Recommend and implement improvements to device management and software deployment strategies and processes.
8. Collaboration:
   • Work with other IT teams to ensure alignment on technology strategies and resolve cross-functional issues.
   • Provide training and support to team members and end-users on device management tools and best practices.

Requirements

•  Diploma or Degree in Computer Science, Information Technology, or a related field; or equivalent work experience.
• 3-5 years of experience in IT systems administration or engineering, with a focus on user device management and software packaging.
• Proficiency in device management tools such as Microsoft Intune, VMware Workspace ONE, and Microsoft SCCM.
• Strong experience in software packaging, deployment testing, and software versioning review.
• Strong understanding of operating systems (Windows, macOS, iOS, Android) and their management requirements.
• Experience with patch management processes, security risk analysis, and impact assessment.
• Proficiency in data analysis, report generation, and presentation.
• Familiarity with scripting languages (e.g., PowerShell) for automation and custom configurations.
• Relevant certifications are highly desirable, such as Microsoft Certified: Azure Administrator Associate, VMware Certified Professional, or Microsoft Certified: Modern Desktop Administrator Associate.