Responsibilities

Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
Installation, re-installation, troubleshooting and reconfiguration of the standard processor, including but not limited to Intel, AMD, MAC based desktops, notebooks, printers, iPads, scanners hardware components.
Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.
Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users.
Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).
Manage 3rd party vendors - liaison for queries, escalation, problem determination and resolution, and MAC – move, add and change
Provide MAC support (move, add and changes) for IT infrastructure services.
Provide desktop software support to configure / troubleshoot Microsoft Office suite / in house application
Provide desktop support for BCP and BCP exercises.
Printer Maintenance (Comprehensive includes Maintenance Kit)

Requirements

Above 2 years of experience in administration and support of Desktop support.
Good communication skills.
Experience with End-users computing environment and desktop support workflow.
Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS
Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

Shortlisted candidate will be offered a 1 year agency contract employment.