Responsibilities

Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services.
Support market data services and systems, including Refinitiv, Bloomberg, Markit, and other market data providers or systems.
Support transaction services and systems, including Refinitiv, Bloomberg, EBS, and other electronic trading platforms.
Assist with market data feed and transaction systems service administration.
Coordinate with GO&T and other backend teams for IT service-related incidents, requests, escalations, and follow-ups.
Support voice communication services, including IPC, Avaya, Cisco, and related trading floor voice technologies.
Handle administrative support activities such as E-Trading platform records, counterparty and compliance requests, and new hire and leaver processing.
Support video conferencing systems, including room setup, standby support for major meetings, first-level troubleshooting, and coordination with backend teams for upgrades or complex issues.
Provide onsite support for desktop hardware and applications, email systems, printers, corporate mobile devices, IPC, and other related IT issues.
Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for end-user devices and applications.
Maintain accurate inventory records for software, hardware, and mobile devices.
Execute hardware moves, additions, changes, refreshes, and related trade floor setup activities.
Conduct preventive and corrective maintenance as scheduled under the Preventive Maintenance Program, including minor installations, repairs, and replacements.
Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.
Escalate issues to the next level of support when necessary and follow up until closure.
Participate in after-hours phone standby duty when rostered.
Conduct morning floor walks to inspect the server room and video conferencing rooms.

Requirements

Bachelor/ Diploma in information Technology with at least 2.5 years of experience in administration and support of Desktop support.
Good communication skills.
Experience with End-users computing environment and desktop support workflow.
Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS
Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

Shortlisted candidate will be offered a 1 year agency contract employment.