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Responsibilities

  • Develop an understanding of incident tickets and collaborate with functional subject matter experts to determine appropriate resolutions and target completion dates.
  • Clearly articulate ticket details, including symptoms, findings, resolutions, and timelines, to client/users in a professional manner.
  • Respond to client and user queries by liaising with relevant internal functional team(s) to ensure accurate and timely information is provided.

Requirements

  • Basic understanding of the Software Development Lifecycle (SDLC).
  • General knowledge of 3-tier system architecture.
  • Ability to quickly pick up functional knowledge.
  • Strong communication skills with the ability to present and explain technical issues to external parties under guidance.
  • A proactive attitude and willingness to work collaboratively across teams.

Shortlisted candidates will be offered a 1 Year agency contract employment.