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Responsibilities

  • Serve as the primary point of contact for staff augmentation-related inquiries from internal teams, clients, and external partners. 
  • Oversee end-to-end service delivery, ensuring SLAs and KPIs are consistently met. 
  • Build and maintain strong client relationships, manage escalations and ensure overall client satisfaction. 
  • Ensures compliance with client contracts, regulatory requirements, and internal policies. 
  • Manage and deliver reporting cadences for internal stakeholders and clients, providing insights and visibility into delivery performance. 
  • Collaborate with Sales to support new opportunities and expand existing engagements. 
  • Partner with internal and external business leaders to advise on staff augmentation recruitment and resourcing strategies. 
  • Identify opportunities to leverage technology that enhances efficiency, create processes and standards for selection, implementation and support.  
  • Provide leadership and oversight in administering company policies, ensuring consistent application across engagements and projects. 
  • Drive continuous improvement through process reviews, performance analysis, and operational best practices. 
  • Monitor labor market trends, best practices and regulatory changes, integrating them into internal policies and workflows.
  • Foster strong relationships with external recruitment agencies and vendors to ensure timely and quality talent delivery.
  • Oversee the financial performance of the staff augmentation function, including P&L management, invoicing accuracy and collections.

Requirements

  • Diploma or Degree in a relevant field
  • At least 5 years of relevant experience in staff augmentation or workforce solutions
  • Strong project management skills with the ability to work under pressure
  • Excellent stakeholder management and client-facing skills
  • Proven ability to build relationships across multiple functions and organizational levels
  • Strong communication skills, both written and verbal
  • Ability to present insights and recommendations to senior stakeholders
  • Good understanding of local labour regulations and market conditions
  • Strong attention to detail with sound financial acumen, including P&L management

Shortlisted candidates will be offered a 6 Months agency contract employment till Feb 27.