Responsibilities

Provide L1 / L2 (Day 2) support for production and non-production environments
Investigate and resolve incidents, service requests, and defects within SLA timelines
Perform root cause analysis (RCA) and implement preventive measures
Provide workarounds and coordinate fixes with development teams
Monitor application health, logs, and workflows
Proactively identify and address system performance or availability issues
Support batch jobs, APIs, and system integrations where applicable
Assist in application deployments across UAT, and Production
Perform post-deployment validation and support rollback if required
Adhere to change and release management processes
Troubleshoot application workflows and system integrations
Perform data validation, fixes, and basic query analysis (SQL)
Support report generation and ad-hoc data requests
Document issues, resolutions, and known workarounds

Requirements

Degree/ Computer Science / Computer Engineering in Information Technology, Information Systems, or Equivalent.
Minimum 3 years’ experience in L1 / L2 application support roles.
Familiarity with enterprise applications (web, APIs, microservices, batch jobs)
Knowledge of SQL databases (MSSQL / Oracle)
Exposure to application servers (e.g., IIS, Tomcat, WebSphere, JBoss)
Strong analytical, troubleshooting, communication, and time‑management skills.
Able to work independently and as part of a team

Shortlisted candidates will be offered a 1 year Agency Contract employment.