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  • Responsible for planning and implementing enterprise IPT/UC based projects.
  • Responsible for leadership and training to lower level engineers and technicians.
  • Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes the installation, maintenance, and management of all voice equipment such as Cisco IPT/UC equipment, IM &amp, Presence, Cisco UCCX, Recording Server, network management and diagnostic tools, etc.
  • Assists in developing budgets (identification and recommendation of items), and procuring communications equipment and supplies.
  • The Engineer is responsible to assist in the development of company policies and procedures to support operations, security, and integrity.
  • Responsible for performing system generation, tuning, configuration, upgrades, performance management, disaster recovery, and usage reporting as required.
  • This position is responsible to work with all technology team member to insure proper design of the Unified Communication and Contact Center.
  • Analyses existing customer network infrastructure and leads team in identifying potential enhancements to sustain and improve optimization and performance.
  • Maintain high quality customer service and to provide clear oral and written communication.
  • Experience in supporting other PABX System, Avaya and Alcatel would be an added advantage.


  • Diploma/Degree in Computer Science Engineering in relevant discipline.
  • Minimum 5 years relevant experience in IT/networking industry providing network operation support and implementing IT infrastructure.
  • Strong consultancy and interpersonal skills.
  • Good technical/engineering/development practice.
  • Hands-on network design and/or configuration experience with Cisco, Avaya and Alcatel.
  • Working knowledge of voice products like Cisco, Avaya and Alcatel is required.
  • Working knowledge of other networking products like Cisco, Juniper, Huawei, Ciena, Brocade, Gigamon, F5 is desired.
  • Well rounded technologist willing to learn and understand networking, middleware, storage, backup/restore, automation and security.
  • Experience in planning and developing support processes and adhering to best practices.
  • Ability to quickly comprehend the functions and capabilities of new technologies.
  • Require certification in ITIL, CCNP/CCIE or equivalent.