• Provide on-going application support and be involved in various stages of the SDLC.
  • Conduct user requirement analysis for the development / implementation of new systems and for enhancements to existing systems.
  • Evaluate potential solutions and make recommendations to resolve business problems.
  • Involvement in the system integration testing phase prior to implementation.
  • Plan and coordinate end-user training for any system implementations or enhancements.
  • Liaise closely with business users and build good rapport.
  • Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
  • Support the team in defining project requirements, tracking and documentation.
  • Provide 24/7 primary application maintenance standby support.
  • Provide guidance and coaching to jr team members


  • Degree in Computer Science, Computer Engineering or equivalent practical experience
  • 4 - 6 years of working experience in implementing and maintaining IT systems
  • Experience in application support and coordinating amongst multiple parties
  • Analytical skills and ability to work independently
  • Meticulous and able to work under pressure
  • Good written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences (external vendors and internal stakeholders)
  • Well-balanced team player who is willing to help-out team members as well as can coordinate between cross-functional teams

Shortlisted candidates will be offered a 1 Year Agency Contract employment.