• To provide 24 x 7 support for Data Center running on 12 hours shift
  • Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged
  • Resolving the incident/problem onsite
  • Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager
  • Generating the relevant administrative records and reports.
  • Introducing and integrating new technologies into existing environments
  • Applying operating system updates, patches, and configuration changes
  • Adding, removing, or updating user account information, resetting passwords, etc.
  • Answering technical queries
  • Maintaining the configuration of the system
  • To implement Service Request and Change Request
  • Contacting OEM/Vendor for technical support


  • Degree/Diploma in Computer Science/Electronics/IT or equivalent
  • Minimum 1 year of relevant working experience in IT infrastructure operation
  • Preferably with Microsoft Certification and/or ITIL certification
  • Good Knowledge of following products will be advantageous: Linux, Unix, Active Directory/DNS , Microsoft Azure Stack, Microsoft Windows 2008-2016, Commvault Backup and Recovery & Symantec Endpoint Protection
  • 12 hrs shift working

Shortlisted candidates will be offered a 1 Year Agency Contract employment.