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Responsibilities

  • Provide expert-level technical support for hardware, software, and network issues.
  • Respond to, document, and resolve complex service tickets in a timely manner.
  • Assist users with advanced installations, configurations, and troubleshooting.
  • Lead the deployment and integration of new hardware and software systems.
  • Conduct acceptance testing and ensure compatibility with existing infrastructure.
  • Perform regular system maintenance, updates, and backups.
  • Monitor and optimise the performance of end user computing systems.
  • Implement and enforce security measures and conduct regular audits.
  • Develop and maintain disaster recovery plans and procedures.
  • Diagnose and resolve complex technical issues, performing root cause analysis.
  • Develop and implement preventive measures to reduce the occurrence of issues.
  • Collaborate with other IT teams to address and resolve cross-functional problems.
  • Mentor and provide technical guidance to junior EUC engineers.
  • Foster a collaborative and innovative team environment.
  • Assist in the development of support documentation and training materials.
  • Work with cross-functional teams to understand and meet support requirements.
  • Maintain detailed documentation of system configurations and support activities.
  • Prepare and present reports on system performance, issues, and resolutions.

Requirements

  • Bachelor in Computer Engineering or equivalent 
  • Possessed minimum 5-6 years of relevant EUC experience 
  • Experience with handling end user equipments and large volume of users
  • Experience in VIP support and vendor management
  • Good interpersonal skills to manage end users, stakeholders and vendor
  • Able to travel to different sites for support as and when required 
  • Experience in healthcare domain environment will be a plus

Shortlisted candidates will be offered a 1 Year agency contract employment.