Responsibilities

Diagnosing and resolving hardware, software, and network issues for end-users.
VIP support
Level 3 support and handle vendor IT team.
Enhance on the BAU gaps with automation methodologies.
Maintaining and optimizing end-user devices, including computers, laptops, and mobile devices.
Periodical system support such as patching.
Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption.
Installing, configuring, and updating software applications used by end-users.
Ensuring the security of end-user devices and data, implementing security policies and best practices.
Participating in projects related to end-user computing, such as deploying new technologies or migrating to new platforms.
Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
Proper keep tracks all projects schedule to ensure project on track.
Creating and maintaining documentation related to end-user computing, including knowledge base articles and procedures.
Provide monthly report and ensure all data accuracy
Monthly presentation to stake holders

Requirements

Bachelor in any IT related - Computer Science/ Computer Engineering / Information Technology
At least 5 years' experience in relevant field
At least 3 years' experience in End User Computing Project Delivery and/or Day to Day Operations Support
Experience in supporting > 1000 users' environment
Handle before VIP users before
Excellent interpersonal skills and take initiative in their work

Shortlisted candidates will be offered a 1 Year agency contract employment.