Kindly note that Jobline will be offline for maintenance on this Friday (May 14, 2021) from 5:00 PM to 9:00 PM.

Responsibilities

  • Provide on-going maintenance support for production systems/applications and 24/7 stand by support
  • Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement
  • Evaluate potential solutions and make recommendations to resolve application issues and user queries
  • Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
  • Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes
  • Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)
  • Assist with the co-ordination in administration matters such as contract renewals, SSL Cert purchases and renewals
  • Liaise closely with business users and build good rapport
  • Liaise closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies
  • Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements
  • Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes
  • Provide periodic updates and reports to internal and user management

Requirements

  • A recognized diploma / degree in IT or related discipline
  • At least 4 years of hands-on experience in software development and support
  • Experience in SharePoint 2010-2019 development is desirable. Knowledge in SharePoint customizations using Site Definitions, templates, and development of custom web parts, workflows, forms, pages, integration with external systems and deploying the final solutions into the managed SharePoint farm
  • Possesses an excellent understanding of business requirements and IT strategies
  • Organised and possess strong discipline on managing tasks relating to governance, risk and compliance
  • General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture
  • Ability to learn and pickup new technical skills quickly

Shortlisted candidates will be offered a 1 Year Agency / Direct Contract / Permanent role.