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Responsibilities

  • Is part of Service Operation Strategy & Architecture team; works with Service Operation functional team, Solution Architect, Project Management teams, Delivery Operation and respective leads to resolve issues which arise within project; drives project’s progress and critical success factors, as well as any designated 3rd party resources (e.g. SI, Hosting, Integration or Application Development).
  • Direction setting and articulating, consensus building, conflict mediation, diplomacy, etc.
  • Exercises influence at many levels of the organization up to the program leader.
  • Strong interpersonal communication and organizational skills required to operate as a leading member of global distributed technical teams that deliver quality services.
  • Excellent technical architecture skills, enabling the creation of future proof highly complex scalable global solutions.
  • Strong knowledge and experience in IT methodologies and life cycles that will be used.
  • Very familiar with Technical Project implementation/management, service/operations management, ITIL, etc.
  • Champion of Service Offerings, technical standards and policies, technical and business strategies as well as organizational structure.
  • Maintains awareness of new and emerging technologies and the potential application on service offerings and products provided by Service Offerings.
  • Extensive, real-world experience designing and architecting services within complex enterprise solutions and defining solution architectures.
  • Experience with multi-tier system development from medium to large enterprises
  • Experience in designing service models at both logical and physical layers in support of multi-tier systems
  • Exposure to infrastructure and application security technologies and approaches
  • Demonstrated knowledge of industry trends and standards in Digital Workplace, Infrastructure Services, Cloud Computing, Cyber Security, Automation & Data Analytics platforms in the context of service design and engineering
  • Experience in full development lifecycle phases
  • Experience planning and breaking down a task into sub-tasks and estimating effort to perform the work
  • Very familiar with various requirements gathering techniques

Requirements

  • Degree holder in IT related disciplines
  • Minimum of 8 years of hands-on experience in service architecture/ design,
  • Strong understanding of service principles.
  • Experience working in a global environment
  • Experience handling suppliers of services, software, infrastructure
  • Experience facilitating meetings with multiple customers and technical staff, including building consensus and mediating compromises when necessary.
  • Experience overseeing (from a technical perspective) highly complex multiple global scale projects.
  • Demonstrated Leadership abilities and be achievement oriented.
  • Excellent analytical and problem solving skills, plus the ability to lead and take ownership.
  • Excellent communication, interpersonal and presentations skills.
  • A result-oriented leader who can motivate others to make a difference and excel.
  • Must be customer service orientated and believe in teamwork, collaboration, adaptability and initiative.
  • Has excellent organizational skills, takes initiative, accepts accountability and has a sense of urgency.