Responsibilities

• Engage business stakeholders and users to understand business objectives, processes, pain points, and requirements.
• Facilitate requirements gathering, clarification, and grooming workshops.
• Analyse high-level business requirements, service journeys, user stories, and existing processes.
• Break down high-level requirements into detailed functional requirements and system behaviours.
• Identify requirement gaps, ambiguities, assumptions, dependencies, and business rules.
• Maintain requirements traceability from business requirements through design, development, and testing.

• Analyse and document current-state and future-state business processes.
• Develop process flows, use cases, user journeys, functional flows, and system interaction diagrams.
• Define business rules, decision logic, validations, exception handling, and processing scenarios.
• Work with solution architects and technical teams to ensure functional requirements can be translated into appropriate technical solutions.
• Prepare and maintain Functional Design Specifications (FDS) or equivalent functional documentation.

• Develop and refine epics, features, user stories, and acceptance criteria where applicable.
• Ensure requirements are sufficiently detailed and testable before development.
• Support estimation and planning by clarifying functional scope and dependencies.
• Work with developers and testers during implementation to address requirement clarifications.

• Define system interface and integration requirements with relevant teams.
• Analyse input/output data requirements, field mappings, validations, and processing rules.
• Support interface specification reviews and identify upstream/downstream dependencies.
• Clarify API, batch, file, or system integration behaviours from a functional perspective.

• Support QA and UAT teams in developing test scenarios and ensuring requirement coverage.
• Review test cases against functional requirements and acceptance criteria.
• Support defect triage and determine whether issues are defects, requirement gaps, or change requests.
• Provide functional clarification during SIT and UAT.
• Support implementation readiness, cutover, and post-production validation where required.

• Act as the functional bridge between business and technology teams.
• Manage requirement clarifications, decisions, assumptions, dependencies, and open issues.
• Coordinate with business users, technical teams, external systems, and vendors.
• Ensure functional documentation remains current throughout the delivery lifecycle.
• Support requirements walkthroughs, design reviews, and stakeholder sign-offs.

Requirements

• Experience as a Business Analyst, Functional Analyst, System Analyst, or similar role in IT system implementation projects.
• Strong requirements elicitation and analysis skills.
• Ability to translate business requirements into detailed functional specifications.
• Good understanding of the software development lifecycle.
• Experience documenting business and functional requirements, process flows, business rules, user stories, acceptance criteria, functional specifications, and interface requirements.
• Strong analytical and problem-solving skills.
• Good stakeholder management and communication skills.
• Ability to work effectively with business users, architects, developers, testers, and project managers.

• Experience with large-scale enterprise or government system implementation.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Experience with BPMN, UML, or other process modelling techniques.
• Basic understanding of REST APIs, system integrations, databases, and data mapping.
• Experience supporting SIT, UAT, production implementation, and defect management.