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Perform end-to-end configuration and provisioning of WIFI infrastructure components including access points, wireless controllers, SSIDs, VLANs, and policy enforcement rules via centralized platforms
Participate in 24x7 standby rotation support.
Integrate WIFI services with enterprise systems such as RADIUS, DHCP, DNS, and authentication gateways.
Execute technical onboarding procedures, including zero-touch provisioning (ZTP), AP registration, firmware validation, and template-based configuration deployment.
Conduct pre-deployment readiness checks, post-deployment verification (connectivity, roaming, signal quality), and validate compliance with design specifications.
Document configurations, implementation steps, and test results to support knowledge transfer and future troubleshooting.
Serve as Tier 2 escalation for complex wireless issues.
Assist WIFI Operations with Tier 2 escalations, platform diagnostics, log analysis and RCA when required.
Participate in platform monitoring, firmware reviews, and security patching tasks.
Contribute to documentation of configurations, playbooks, and knowledge articles.
Test new features, templates, or processes prior to implementation.
Requirements
Degree in Information Technology/Computer Science
5+ years of relevant experience in WIFI environment, preferably in a managed services or enterprise IT environment
Strong understanding of wireless networking standards, RF theory, and LAN/WAN integration.
Experience with enterprise or cloud-based WiFi platforms (Meraki, Aruba, Ruckus, Cisco).
Knowledge of authentication systems and network security protocols.
Industry certifications preferred (e.g., CWNA, CWNP, Cisco Wireless, Aruba ACMA).
Good to have experience with provisioning tools, scripting, or automation is a plus.
