Responsibilities

Work closely with customer architects to understand requirements and design tailored WAN/LAN and security solutions.
Attend weekly customer meetings to track progress and ensure design implementation aligns with expectations and timelines.
Develop detailed network designs (WAN, LAN, routing, security) and oversee implementation.
Drive end-to-end delivery, from architecture through deployment and testing.
Participate in the Design Council (internal and external) to review architecture, assess feasibility, and validate solutions through testing.
Support RFPs and pre-sales efforts, ensuring ESP’s capabilities address both Day 1 (setup) and Day 2 (operations).
Collaborate with delivery and operations teams to address design challenges and align on best practices.
Contribute to reusable frameworks, playbooks, and processes to improve consistency and scalability.
Ensure solutions are robust, secure, and scalable, meeting customer performance and availability requirements.
Provide insights on Day 1 → Day 2 processes, ensuring smooth transitions into operational support.
Be prepared to attend weekly calls outside of business hours when required to support global or regional customers.
Provide on-call support during weekends or public holidays for critical escalations or coverage, ensuring minimal customer impact.
Participate in RCA/RFO and to be presented to customer and internal management team.

Requirements

Degree in Computer Science, Engineering, or a related discipline with 4 to 6 years proven experience in network design and delivery, with strong expertise in WAN, LAN, routing, and security Cloud and Automation.
Strong understanding of network security,cloud,automation principles, frameworks, and best practices.
Demonstrated ability to manage large-scale, complex network design deployments and operations.
Exceptional presentation skills for both customer engagements and internal management discussions.
Excellent collaboration and stakeholder management skills across multiple teams and organizations.
Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
Experience with Day 1 delivery and Day 2 operations processes is highly desirable.
Strong analytical and problem-solving skills, with a focus on solution feasibility and long-term supportability.
Flexibility to work during non-standard hours, weekends, or public holidays when business-critical escalations require support