Responsibilities

• Responsible day to day operation of Premise Exchange and O365 services
• Ensuring high-availability and uninterrupted 24/7 messaging services for the company.
• Reports to the Messaging and Mobility Manager.
• Effectively providing day-to-day Microsoft on-prem Exchange, O365, Boarpaper and SMTP email operational support to internal customers covering all Servers, Backup and Mail Relays
• Daily monitoring and acting on alerts.
• Provide support to BoardPaper and BOD
• Provide second level end user support/managing ticket queue.
• Support regular upgrade and security patching of the servers, appliance, equipment and application
• Prepare monthly report and statistics.
• Conduct regular upgrade and security patching of the servers, appliance and equipment
• Provide migration on premise Exchange to O365.

Requirements

• Degree in Computer Science, Information Technology Management, Computer Engineering or equivalent qualifications.
• Good working knowledge of Exchange 2016 and O365
• Good working knowledge of MDM MobileIron and Intune.
• Experience with working directly with vendors on new features and roadmaps.
• Ability to identify / prioritize tasks and work independently without micromanagement.
• Excellent written and interpersonal communication and documentation skills.