• Lead a team of IT professional to ensure smooth operation of mission critical enterprise system.
  • Perform overall management of managed services: Service Delivery and operational deliverables covering IT infrastructure and software applications
  • Implement ITIL service management and Security measurement to meet the SLA.
  • Work closely with Project Delivery teams to drive service delivery excellence
  • Build good working relationship with customers / end users and assist the sales team to Identify sales opportunities in services and solutions.


  • Min. Degree in Computer Science, Information Technology or relevant
  • Min. 5-8 years in Service Delivery roles in Outsourcing, Managed Services environment with basic Cyber security knowledge.
  • Good understanding of ITIL best practices.
  • Experience in leading support team in troubleshooting application and / or infrastructure issues
  • Excellent client service / delivery orientation
  • Good communication skills, persuasion and influencing skills to interact with a variety of stakeholders

Shortlisted candidate will be offered a 1 Year Agency Contract employment.