Responsibilities
Network Operations & Service Delivery
- Lead the day-to-day management of enterprise network infrastructure across multiple locations, data centers, cloud environments, and remote workforce networks.
- Ensure high availability, performance, and reliability of network services through proactive monitoring, maintenance, and continuous improvement initiatives.
- Establish and maintain network operational standards, SOPs, technical documentation, and governance controls.
- Lead major incident resolution and root cause analysis activities involving network outages and service degradations.
- Drive continuous service improvement initiatives to improve network availability, user experience, and operational efficiency.
Network Architecture & Transformation
- Define and implement network architecture roadmap aligned with business and cybersecurity objectives.
- Lead evaluation, design, and deployment of modern network technologies including:
- SD-WAN
- SASE
- ZTNA
- Cloud Networking
- Network Segmentation
- NAC Solutions
- Secure Remote Access
- Network Automation
- Collaborate with Cybersecurity teams to strengthen network security posture through Zero Trust principles and defense-in-depth strategies.
- Drive network modernization and transformation programs across enterprise and cloud environments.
- Participate in technology evaluations, proof-of-concepts (POCs), and solution selection exercises.
Network Security & Compliance
- Ensure network security infrastructure is properly designed, configured, monitored, and maintained.
- Collaborate with Security Operations, Governance, Risk, and Compliance teams to meet internal and regulatory requirements.
- Ensure timely remediation of security vulnerabilities and network-related audit findings.
- Support security investigations, incident response activities, and forensic reviews when required.
Vendor & Service Provider Management
- Manage relationships with network service providers, telecommunications operators, managed service providers, and technology vendors.
- Oversee delivery and performance of external vendors
- Establish and monitor service level agreements (SLAs), KPIs, and contractual obligations.
- Conduct periodic vendor performance reviews and drive continuous service improvements.
- Lead vendor selection, contract negotiations, and technology procurement exercises.
Financial & Budget Management
- Develop and manage annual network operational and capital expenditure budgets.
- Forecast technology refresh requirements and multi-year investment roadmaps.
- Identify opportunities for cost optimization and operational efficiency.
Leadership & People Management
- Lead, mentor, and develop a team of network engineers and technical specialists.
- Assign resources effectively across BAU operations, projects, and strategic initiatives.
Project & Resource Management
- Plan and manage network-related projects from initiation through implementation.
- Prioritize resources, workloads, and project deliverables based on business requirements.
Operational Excellence & Automation
- Drive adoption of network automation, orchestration, and Infrastructure-as-Code practices where applicable.
- Identify opportunities to improve operational efficiency using AI-assisted monitoring, automation, and predictive analytics.
- Implement proactive monitoring and health-check mechanisms to reduce outages and improve service reliability.
- Lead problem management initiatives and lessons-learned reviews following service disruptions.
Requirements
Education
- Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or related discipline.
Experience
- Minimum 10-15 years of progressive experience in enterprise networking and infrastructure operations.
- At least 5 years in a leadership or team management role leading network engineers and technical specialists.
- Proven experience managing large-scale enterprise network environments supporting multiple sites, data centers, cloud platforms, and remote users.
- Demonstrated experience managing operational budgets, technology investments, and vendor contracts.
- Experience leading network transformation initiatives involving SD-WAN, SASE, Cloud Networking, and Zero Trust technologies.
- Experience managing managed service providers and telecommunications vendors.
Technical Skills
Strong hands-on experience with:
Network Infrastructure
- Core Switching
- Distribution Switching
- Enterprise Routing
- WAN Technologies
- BGP
- OSPF
- MPLS
Wireless Technologies
- Wireless LAN Controllers
- Enterprise Wireless Networks
- Access Point Deployments
- Wireless Troubleshooting and Optimization
Security Technologies
- Next Generation Firewalls
- Network Segmentation
- VPN Technologies
- IDS/IPS
- NAC Solutions
- ZTNA Platforms
- SASE Platforms
Connectivity Services
- MPLS Networks
- SD-WAN
- Internet Services
- Cloud Connectivity
- Direct Connect/ExpressRoute
- Hybrid Network Architectures
Cloud Networking
- AWS Networking
- Azure Networking
- Google Cloud Computing Networking
- Hybrid Cloud Connectivity
- Network Security in Cloud Environments
Monitoring & Management
- SolarWinds
- Network Monitoring Platforms
- Capacity Planning
- Network Performance Analysis
- Traffic Analysis Tools
Preferred Certifications
One or more of the following certifications:
- CCNP
- AWS Advanced Networking
- Zscaler Certifications
- Aruba Certifications
