• Handle incoming support cases and track using incident tracking software
  • Follow up on support tickets proactively till closure within the defined SLA
  • Provide level 2 application support to service desk using email and phone
  • Create test cases for bug fixes and/or system enhancements
  • Liaise with developers and end users during the testing process to ensure all test cases passed
  • Perform any other administration and operational work as required by supervisor


  • Diploma or Degree holder of an IT related course
  • At least 1 year experience as a software tester or as applications technical support staff.
  • Good computer skills, including use of Microsoft Office and Microsoft Excel
  • Good command of written and spoken English
  • Self-driven and demonstrate willingness to learn
  • Have a passion for troubleshooting to provide solution to the users
  • Possesses MS Dynamics CRM knowledge is an added advantage 

Shortlisted candidates will be offered a 1 Year Agency Contract employment.