Responsibilities

Managing of Cisco Routers and Switches and perform firmware patching on network equipment.
Schedule and run periodic maintenance for network infrastructure at the data centre
Analyse problems, perform troubleshooting, and track problems through resolution.
Responsible for monitoring activities, such as network and bandwidth usage
When necessary, escalate problems to the appropriate stakeholders / principals
Ensure generation and management of support tickets according to SLA requirements
Perform Change Request, Service Request as assigned by team lead according to the SLA.
Plan and manage change request and / or maintenance activities for network operations including firmware patches.
Ensuring zero service level breaches and achieve 100% compliance with policy and procedure.

Requirements

Degree/Diploma in Computer Science, Computer Engineering or equivalent
Minimum 3 years of experience working as a network engineer within the operations environment.
Good grasp of technical skills (network)
Able to handle demanding service response and recovery turnaround, and manage daily support tasks to meet SLA requirements
Excellent scheduling and multitasking skills
CCNA / CCNP certification

Shortlisted candidates will be offered 1 Year agency contract employment.