Responsibilities

Provide specialised technical support to project users, focusing on resolving Project IT equipment issues and facilitating the seamless onboarding of IT equipment to the central networks.
Assist and guide users in onboarding standalone project PCs to the appropriate networks, including raising the necessary requests on their behalf where required.
Ensure that project PCs running Windows or Linux comply with the standards and policies defined by the Project community before they are onboarded to the relevant centrally governed networks.
Serve as the primary point of contact for managing and resolving technical tickets.
Act as the liaison between users and Project System Administrators to ensure a smooth onboarding process.

Requirements

Higher Nitec / Diploma in Information Technology, Computer Engineering, Computer Science or a related discipline.
Minimum 2–3 years of relevant experience in IT technical support or desktop support.
Experience in IT equipment deployment, PC configuration, system onboarding and network integration
Able to troubleshoot hardware, software and network-related issues independently and provide timely resolutions.
Experience in managing technical support tickets, tracking issues and coordinating escalations with relevant technical teams.
Able to liaise effectively with users, IT support teams and system administrators to facilitate smooth technical onboarding.
Good communication and interpersonal skills, with the ability to guide users through technical procedures.

Shortlisted candidate will be offered a 1 Year Agency Contract employment.