Kindly note that Jobline will be offline for maintenance on this Friday (May 14, 2021) from 5:00 PM to 9:00 PM.

Responsibilities

  • Assist Operations Lead/Managers to manage daily support operations
  • Level 1 and 2 support with work pertaining to software functionality, and IT related issues
  • Problem solving, troubleshoot, manage and handle all application query, issue and service request
  • Service request fulfilment
  • Triaging and provide short term work around resolution to issue
  • Create and maintain support tickets
  • Follow up on support tickets that being assigned to a relevant team until tickets are closed
  • Communicate and update ticket statuses to customers.
  • Deliver weekly report on support tickets
  • Maintain support materials, such as user guide, FAQ
  • Report for any repeated issues that can be developed as a small feature to the Product Owners

Requirements

  • Possess a Diploma or Bachelor Degree
  • Minimum 2 years of experience in software support operations
  • Possesses strong analytical skills to diagnose and address application problems
  • Able to originate ideas and initiate work independently
  • PHP, .Net, Java and mobile apps programming or development experience
  • Must be familiar with mobile application rollout, patching, UAT, QAT and software version control experience
  • Experience with software development tools like Jira and Confluence