Responsibilities

Provides comprehensive application support to users, handles technical issues and ensures the reliability and performance of our systems.
Resolve application-related issues, perform daily service health monitoring, conduct server maintenance, and implement improvements to enhance system resiliency
Investigate incidents across key technologies and application domains, bringing a structured, analytical approach to diagnosing and resolving user-reported issues.
Provide applications troubleshooting and on-site support
Simulate user problems to resolve operating difficulties
Coordinate activities to identify, diagnose and rectify problems
Develop mitigating and/or preventive solutions
Assist in investigation of complex user reported issues
Support in the testing, installation and deployment of applications and patches
Perform regular maintenance checks on the applications
Support and assist in regular server maintainance, system accesses, systems monitoring, backups, patching and daily health checks
Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
Defect fixes and resiliency related improvements
Provide Level 1 support
Log, escalate and follow through with issues
Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
Assist in documentation of key application workflows
Assist in implementation for standardization across technologies / domains of applications
Assist in training

Requirements

Bachelor In Computer Science with 1 to 2 years experience
Able to perform L1-L2 support for applications, commitment for after hours support (or 24/7 standby due to healthcare environment), generally personable and able to handle stakeholders and users well.

Shortlisted candidates will be offered a 1 year agency contract employment.