Responsibilities
- Responsible for managing the day-to-day operations of Microsoft 365 within the Client’s organization
- Work with the Team Lead and the group of M365 engineers to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate, Microsoft Co-pilot among others to improve ways of working in the organization.
- Perform daily health checks of M365 using various type of devices such as BYOD, PED devices
- Provide technical user support for incidents escalated from the helpdesk and resolve system/application issues.
- Provide technical answers & advice to technical queries escalated from the helpdesk or users
- Work within the M365 team to learn, discover and equip with the latest M365 service offerings & product knowledge
- Explore ways to adopt or adapt Microsoft’s new M365 offerings, such as the Power Platform, based on Client’s business requirements
- Keen to explore M365 services/offerings by setting up and test the new services in the Client’s test M365 Tenant environment
- Provide operational support and troubleshooting of the main Microsoft Exchange Online, Teams Online Messaging Infrastructures
- Support Directory synchronization support between on-premise AD and Microsoft Entra
- Provide Mobile Device Management (MDM) & Mobile Application Management (MAM) Support
- Act on M365 service outages by keeping the Client informed and ensuring optimal SLA results.
- Work with other technical teams including Client’s network & Firewall team, as necessary, to ensure a secure, optimal connectivities to M365 Cloud.
- Creating and maintaining clear and concise technical documentation
Requirements
- Proficiency in Microsoft 365 administration
- Up to date knowledge of the Microsoft 365 ecosystem
- Ability to configure Microsoft 365 to manage processes and configurations to Client’s requirements
- Able to present M365 complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail.
- Strong problem-solving, critical thinking, and analytical skills.
- A team player and able to work effectively in a group and with Client
Shortlisted candidates will be offered a 1 Year Agency Contract employment.