• Responsible for managing the day-to-day operations of Microsoft 365 within the Client’s organization 
  • Work with the Team Lead and the group of M365 engineers to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate, Microsoft Co-pilot among others to improve ways of working in the organization.
  • Perform daily health checks of M365 using various type of devices such as BYOD, PED devices
  • Provide technical user support for incidents escalated from the helpdesk and resolve system/application issues.
  • Provide technical answers & advice to technical queries escalated from the helpdesk or users
  • Work within the M365 team to learn, discover and equip with the latest M365 service offerings & product knowledge
  • Explore ways to adopt or adapt Microsoft’s new M365 offerings, such as the Power Platform, based on Client’s business requirements
  • Keen to explore M365 services/offerings by setting up and test the new services in the Client’s test M365 Tenant environment
  • Provide operational support and troubleshooting of the main Microsoft Exchange Online, Teams Online Messaging Infrastructures
  • Support Directory synchronization support between on-premise AD and Microsoft Entra  
  • Provide Mobile Device Management (MDM) & Mobile Application Management (MAM) Support
  • Act on M365 service outages by keeping the Client informed and ensuring optimal SLA results. 
  • Work with other technical teams including Client’s network & Firewall team, as necessary, to ensure a secure, optimal connectivities to M365 Cloud.
  • Creating and maintaining clear and concise technical documentation 


  • Proficiency in Microsoft 365 administration
  • Up to date knowledge of the Microsoft 365 ecosystem
  • Ability to configure Microsoft 365 to manage processes and configurations to Client’s requirements
  • Able to present M365 complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail.
  • Strong problem-solving, critical thinking, and analytical skills.
  • A team player and able to work effectively in a group and with Client

Shortlisted candidates will be offered a 1 Year Agency Contract employment.