Kindly note that Jobline will be offline for maintenance on this Friday (May 14, 2021) from 5:00 PM to 9:00 PM.

Responsibilities

Lead to coordinate service operations which includes: - Manage and prioritization/triaging of queries and operational issues. - Manage and monitor of Service Delivery and Service Level Objectives (SLOs), ensuring that obligations are met, issues escalated and prioritized - Oversee, manage and support Incident, Problem and Change Management - Identify service gaps, implement and drive service improvements to increase user satisfaction. - Daily, weekly service and monthly management reporting and trend analysis statistics

Shortlisted candidates will be offered a 1 Year Agency contract employment.