• Lead the design, development, and implementation of ServiceNow solutions to meet business requirements.
  • Manage and oversee ServiceNow platform configuration, customization, and integration with other systems.
  • Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.Provide technical leadership and mentorship to the ServiceNow development team.
  • Ensure the stability, performance, and security of the ServiceNow platform.
  • Stay updated with ServiceNow releases and new functionalities, incorporating them into the existing environment where applicable.
  • Develop and maintain technical documentation, including system architecture, design, and procedures.
  • The ServiceNow lead focuses on short-term operational and/ or tactical responsibilities by providing management to a group of professionals.
  • This person oversees the strategy implementation and operations for design, development, testing, debugging, and implementing of ServiceNow modules in support of end users' needs on platforms. 
  • Mentors, coaches, coordinates as well as provides technical leadership to the junior staff also focuses on policy and strategy implementation and control.
  • The lead applies critical and analytical thinking toward developing optimal application solutions.


  • Degree in Computer Science, Computer Engineering, Software Engineering, or related discipline.
  • At least 2 to 4 years of hands-on experience with ServiceNow platform implementation and administration.Strong programming skills, particularly in Java, JavaScript, or similar languages.
  • Good knowledge of ITIL, Risk and Compliance, Project Management related processes.Extensive knowledge of ServiceNow modules such as IT Service Management (ITSM: Incident, Change, Problem, CMDB, etc.), ITOM (Service Mapping, Discovery, etc.), ITAM etc.
  • Proficient in ServiceNow development, including UI Policies, Business Rules, and Client Scripts.Good communication skills with strong people skills with the ability to interact effectively with stakeholders at all levels. 
  • Comfortable working with geographically dispersed offshore and cross-functional teams.
  • ServiceNow certifications (ServiceNow Certified System Administrator, Certified Implementation Specialist, etc.) are a plus.
  • Demonstrated leadership and managerial experience in a supervisory capacity is a plus.