i) Support infrastructure design and implementation - Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand - Support the design and implementation of infrastructure solutions that adhere to current architecture standards - Lead the design installations, system migration and integration - Lead the testing and handover of implemented infrastructure solution
ii) Support infrastructure operations - Support delivery of optimal infrastructure operations - Create documents on administration, installation, configuration and troubleshooting - Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment - Support the development of report on infrastructure capabilities and limitations
iii) Maintain infrastructure - Support the improvement of maintenance capability by using automation for upgrades, enterprise backup and storage - Identify key infrastructure operations issues and maintenance priorities - Support the implementation of agreed infrastructure change requests and maintenance routines - Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc.
iv) Optimise infrastructure performance - Support the initiatives to improve the infrastructure systems and service delivery through automation and virtualisation technologies - Support the monitoring of performance, availability and security of infrastructure systems and key operational metrics
v) Resolve incidents - Support problem/issue identification and resolution - Escalate problems/issues - Support simulation of user problems to resolve operating difficulties - Diagnose problem source through discussions with users - Recommend system modifications to reduce user problems - Support planned maintenance events, system backup processes and disaster recovery drills - Support implementation of preventive solutions
- CCNP/CCIE (preferable)
- Good project management skills set
- Basic/ Good communication and writing skills
- Very Familiar with Network protocols/ Cisco hardware/ Routing and switching technologies
- Very Familiar with campus/building networks & datacenter
- Very Familiar with troubleshooting of network issues & manage network operations metrics
- Very Familiar with network setup including implementation of switches, routers and network monitoring.