• Supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. 
  • Leads high impact projects, prioritises and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. 
  • Identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes. 
  • Anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements. 
  • Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

Assist with infrastructure planning and design
  • Assist with the planning and design of infrastructure systems
  • Assist with the documentation of infrastructure design and planning activities and decisions

Support infrastructure operations
  • Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
  • Align infrastructure operations with agreed service agreement standards

Maintain infrastructure
  • Perform activities related to ongoing maintenance of infrastructure
  • Assist with the implementation of agreed infrastructure changes and maintenance routines

Optimise infrastructure performance
  • Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
  • Participate in infrastructure development activities
  • Assist with infrastructure testing and implementation
  • Gather performance and data usage statistics for capacity planning and reporting 
  • Assist with piloting of new tools, technologies, and/or processes

Resolve incidents
  • Perform problem/issue identification and resolution
  • Assist with simulation of user problems to resolve operating difficulties 
  • Follow up with users to ensure problem has been resolved
  • Recommend system modifications to reduce user problems


  • Degree in Computer Science, Engineering or equivalent
  • CCNP/ITIL certification required, CCIE preferred.
  • Experience in design, implementing, managing and supporting a sizeable and complex network infrastructure and operation in a large organisation with off-site, subsidiaries/business unit.
  • Strong knowledge in Enterprise IT infrastructure covering Routing, Switching, Data Centre Nexus, Cisco ACI, Load Balancers and Security Devices.
  • Strong vendor, service level and project management skill.
  • Strong people management and interpersonal skills, showing leadership with a positive working attitude.