Kindly note that Jobline will be offline for maintenance on this Friday (May 14, 2021) from 5:00 PM to 9:00 PM.

Responsibilities

  • Handle incoming support cases and track using incident tracking software
  • Follow up on support tickets till closure within the defined SLA
  • Provide application support in a service desk environment which includes email and phone
  • Create test cases for bug fixes and/or system enhancements
  • Liaise with developers and end users during the testing process to ensure all test cases passed
  • Perform any other administration and operational work as required by supervisor

Requirements

  • Diploma or Degree holder of an IT related course
  • Good computer skills, including use of Microsoft Office
  • Ability to diagnose and troubleshoot basic technical issues

Shortlisted candidates will be offered a 1 Year Agency Contract employment.