Responsibilities

  • ServiceNow Solution Design and Implementation
  • Capabilities Enablement - Lead the effort to enable teams to maximize ServiceNow capabilities.
  • ServiceNow Development and CI/CD 
  • IT Service Management (ITSM) and IT Operations Management (ITOM): Utilize deep product knowledge to optimize ITSM processes, including incident, problem, change, and release management.
  • Customer Service Management (CSM): Design and implement CSM solutions that enhance the customer service experience.

Requirements

  • Bachelor’s degree in Computer Science, Software Engineering or equivalent
  • Proven experience in designing, developing, and implementing ServiceNow solutions.
  • Deep knowledge of ITSM, ITOM, and CSM modules, as well as ServiceNow platform architecture.
  • Proficiency in ServiceNow development and CI/CD practices.
  • ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.