Responsibilities

  • Lead the planning, execution, and delivery of ServiceNow projects from initiation to completion, ensuring on-time and within-budget delivery
  • Serve as the primary point of contact for clients, understanding their needs, managing expectations, and ensuring satisfaction throughout the project lifecycle.
  • Collaborate with clients and internal stakeholders to design innovative and effective ServiceNow solutions that address business challenges and drive value.
  • Ensure that delivered solutions meet quality standards, adhere to best practices, and align with ServiceNow platform capabilities.
  • Identify and mitigate project risks, proactively addressing issues to prevent delays or escalations.
  • Drive continuous improvement initiatives to enhance service delivery processes, methodologies, and tools.

Requirements

  • Bachelor’s degree in Computer Science, Software Engineering or equivalent
  • Minimum 8 years of experience in Servicenow Implementation and Delivery
  • Experience in Account Delivery Management and Business Operation Management