Responsibilities
- ServiceNow Solution Design and Implementation
- Capabilities Enablement - Lead the effort to enable teams to maximize ServiceNow capabilities.
- ServiceNow Development and CI/CD
- IT Service Management (ITSM) and IT Operations Management (ITOM): Utilize deep product knowledge to optimize ITSM processes, including incident, problem, change, and release management.
- Customer Service Management (CSM): Design and implement CSM solutions that enhance the customer service experience.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering or equivalent
- Proven experience in designing, developing, and implementing ServiceNow solutions.
- Deep knowledge of ITSM, ITOM, and CSM modules, as well as ServiceNow platform architecture.
- Proficiency in ServiceNow development and CI/CD practices.
- ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.