Responsibilities
• Oversee service level agreements and service improvements
• Manage the development of service-level objectives and targets
• Monitor service-level objectives to ensure that requirements are met or exceeded
• Develop client satisfaction metrics and service procedures
• Propose recommendations to improve performance and client satisfaction
• Design and develop new systems
• Develop new systems in accordance with business analysis and systems requirements
• Design security and integrity controls
• Install, modify, implement and maintain systems
• Define the system maintenance procedures
• Analyse the use of new systems to identify enhancement needs
• Conduct user acceptance tests for the newly deployed systems
• Lead research initiatives for the development of advanced and automated approaches for system administration
• Interpret internal or external business issues and recommends solutions and/or best practices
• Provide technical advice on installation, setup, configuration of systems
• Optimise systems performance
• Explore opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
• Conduct system audits and upgrades
• Develop automated processes to define, measure, and report on service quality, stability and capacity
• Analyse system requirements and performance to optimise the use of network operating systems
• Schedule installations and upgrades in accordance with organisational policies, procedures and protocols
• Resolve system-related incidents
• Conduct risk assessments of systems
• Investigate cause of systems issues and resolve issues to ensure uninterrupted operations
• Resolve escalated system-related issues to identify root cause and potential solutions
• Manage team operations, including budgeting, work allocation, and staffing.
• Establish clear goals and accountability for team members.
• Ensure systems meet top security standards and comply with regulations.
• Conduct security audits and implement corrective actions.
• Ensure projects adhere to governance principles and standards.
• Manage vendor relationships and resolve high-impact conflicts.
• Track program performance to meet delivery objectives.
• Engage with key stakeholders and manage budgets.
Requirements
- Degree in Computer Science, Engineering, or a related field is required with 1-2 years of experience in data center operations, particularly with Wintel systems and network technology, along with solid expertise in server virtualization technologies like VMware.
- An MCSE certification is preferred, and knowledge of ITSM will be an added advantage.
- An ITIL Foundation Certification is also desirable.
- Familiarity with Cisco technology is a plus.
- Strong communication skills are essential for engaging with stakeholders at all levels.
- Experience with healthcare applications is preferred.
- The role requires availability for 24x7 shifts or other hours as determined by team management.
- Relevant vendor-specific certifications (e.g., Cisco, Microsoft, Oracle, RedHat, etc.) are beneficial.
- Able to quickly troubleshoot and identify the rootcause of the issue, evaluate it and develop a solution in collaboration with the team.
Shortlisted candidate will be offered a 1 Year agency contract employment.
