Assistant Manager is responsible for the following functions:
  • Managing and troubleshooting Exchange Infra including but not limited to O365, Intune, certificate, Sharepoint online, Trendmicro IMSVA
  • Effectively providing day-to-day Microsoft on-prem Exchange, O365, SMTP email operational support to internal customers covering all Servers and Mail Relays
  • Providing cross-over with other team members as appropriate to deliver a consistent support function
  • Provide technical support on major projects undertaken 
  • Involvement in implementation discussions working with non-technical stakeholders
  • Identifying and driving opportunities to improve automation for the company; scoping and creating automation for deployment, management, and visibility of our services
  • Vendor engagement for troubleshooting
  • Daily monitoring and acting on alerts
  • Provide second level end user support/managing ticket queue
  • Creating and maintaining documentation to include Standard Operating Procedures (SOPs), Configuration Documentation, & Policy Documentation
  • Provide support to audit, hardening requirement and resolve any vulnerabilities 
  • Conduct regular upgrade and security patching of the servers, appliance and equipment
  • Mentoring junior IT and helpdesk personnel


  • Degree in Computer Science, Information Technology Management, Computer Engineering or equivalent qualifications
  • Good working knowledge of Exchange 2016 and O365
  • Good working knowledge of MDM Intune, Sharepoint online
  • Experience with working directly with vendors on new features and roadmaps
  • Experience with security hardening of the Windows Server operating system, as well as Exchange to meet security compliance requirements
  • Ability to identify / prioritize tasks and work independently without micromanagement
  • Excellent written and interpersonal communication and documentation skills