• Provide maintenance and support for Customers' Enterprise IT Network Services
  • Hands-on experience in LAN/WAN/WLAN: Cisco/Alcatel Switches and Routers
  • Experience working with any of WLC, Fortinet, Cisco IPS/IDS, ISE, ACS & ASA, ESA, WSA, SMA, FTD, Firepower, SolarWinds, Cisco Prime Infrastructure, Alcatel Switches, NTP Server, F5 LTM/GTM and A10 LTM
  • Perform break-fix which include troubleshooting and problem identification for any network services
  • Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment
  • Perform the role of Project Lead in fault ticket management and technical escalation, and Service Requests
  • Work closely with Service Delivery Manager to fulfil project deliverables and operational request
  • Establish TAC cases with the principal vendor for complex problem until its resolved


  • Required to have minimum 5 years of hands-on network technical support experience in SI Environment
  • Cisco certification is preferred
  • Experience with LAN, WAN, WLAN, Data and Security networking in implementation, maintenance support and break-fix
  • Fast-paced environment
  • Proven analytical and problem-solving abilities
  • Highly self-motivated and directed, with keen attention to detail
  • Experience working in a team-oriented, collaborative environment
  • Good communication and writing skills
  • Strong customer service orientation
  • Able to work in 24 x 7 standby duties