Responsibilities

  • Handle 24x7 escalations from the Operations team and provisioning team on corporate IP network.
  • Responsible for troubleshooting and timely resolution of faults/issues in IP network and services during provisioning.
  • Responsible for Change, incident, and problem management and ownership from technical aspect.
  • Take lead in handling complex issue and chronic problem, identify root cause and preventive actions.
  • Analyze IP network performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc.
  • Provide training to Tier 1 and 2 engineers on the complex issue handled.
  • Work with partners and vendor on the escalated cases.
  • Perform risk and impact assessment on the Network Changes in the network.
  • Conduct regular preventive maintenance on the IP network.
  • Support the expansion, upgrades and roll-outs of new network infrastructure involving hardware such as routers and switches, associated software, network monitoring and management systems.
  • Prepare statistical reports on network and equipment performance.
  • Support engineering teams on new product/ feature implementation, node deployment and technical support matters.
  • Support for EOL Network devices migrations which include service migrations for all type of circuits.
  • Responsible for successful provisioning and deliver the customer services as of RFS.
  • Tracking the Work Orders and find out the cause of delay from stakeholder for problematic order and to provide progress update in systems, customers and sales.
  • Designated Provisioning Engineer for strategy customers.
  • Assigned as designated Provisioning Engineer for the implementation of big and complex projects

Requirements

  • Degree in Computer / Electronics Engineering, or any other relevant discipline
  • Professional Network Certification (CCNP good to have)
  • Minimum of 5 to 7 years of working experience in similar capacity.
  • Good knowledge on Telco and enterprise network and technologies.
  • Strong knowledge of Routing and Switching systems (Cisco or Juniper); understanding of Routing Protocols (OSPF, EIGRP,BGP) ISP technologies MP-BGP, MPLS, TE, QoS, DVPN , L2 (EVPL/EVPN) and Gateway Redundancy Protocols (HSRP, VRRP, and GLRP) to include experience troubleshooting issues with these protocols.
  • Ability to perform (advanced level) configuration, testing, and troubleshooting of IP network infrastructure including MPLS/IP & VPN’s.
  • Possess good analytical and trouble-shooting skills in the area of technical fault isolation and rectification.
  • Possess good project management and communication skills.
  • Understanding of the work flow of different services in the company and responsible for Verification of final configuration generated by engineers and validate Work orders for smooth provisioning.
  • A self-starter with the ability to work independently, as well as in a team.
  • Able to interface with individuals at all levels of the organization both verbally and in writing
  • Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation. Strong focus on customer satisfaction, high initiative levels, team player