Responsibilities

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports
• Set up the automation of reports from data extracted and stored by AWS
• Provide data analysis and insights to identify and recommend areas of improvement
• Fulfil ad-hoc data request from client and management
• Have some experience in ETL processes and mapping different sources of data with key identifiers
• Writing SQL queries to retrieve information quickly
• Management and Identification of key data points, trends that can be used in tandem with operations to increase KPI’s

Requirements

• Minimum Bachelors in Business, Computer Science, Mathematics or any related field
• At least 3 year of experience in contact centre/service industry including data/trend prediction & analysis, self-help migration
• Experience in building reports using Excel, Tableau, SQL, Power BI, Python, or other business intelligence and data analytics tools Strong communication and presentation skills
• Proactive and able to work independently with minimum supervision
• Excellent time management with strong critical thinking and ability to handle pressure

Shortlisted candidates will be offered a 1 Year Agency Contract role