• Extract and clean the data from various data sources to generate daily, weekly and monthly reports
  • Set up the automation of reports from data extracted and stored by AWS
  • Provide data analysis and insights to identify and recommend areas of improvement
  • Fulfil ad-hoc data request from client and management
  • Have some experience in ETL processes and mapping different sources of data with key identifiers
  • Writing SQL queries to retrieve information quickly
  • Management and Identification of key data points, trends that can be used in tandem with operations to increase KPI’s


  • Minimum Bachelors in Business, Computer Science, Mathematics or any related field
  • At least 3 year of experience in contact centre/service industry including data/trend prediction & analysis, self-help migration
  • Experience in building reports using Excel, Tableau, SQL, Power BI, Python, or other business intelligence and data analytics tools Strong communication and presentation skills
  • Proactive and able to work independently with minimum supervision
  • Excellent time management with strong critical thinking and ability to handle pressure

Shortlisted candidates will be offered a 1 Year Agency Contract role