Responsibilities

  • To solution, design, develop, implement and support ServiceNow tools
  • Understand Operation business needs and translate into technical requirement
  • Advise on tools technology adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution.
  • To design, develop, configure, test, implement, support and maintain ServiceNow solutions.
  • To support post implementation tasks including, troubleshooting, administration, patching and upgrades
  • To work with stakeholders and recommend best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), and Project and Portfolio Management (PPM).
  • Lead in POC/POV, product evaluation and tech refresh activities

Requirements

Junior role: - Minimum 6-8 years’ experience in IT; - Minimum 5 years’ experience with implementation and support of ServiceNow modules.

Senior role: - Minimal 10 years’ experience in IT; - Minimum 7 years’ experience with implementation and support of ServiceNow modules.