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Responsibilities

  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
  • Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Ensure service level meet requirement. Propose and implement action plan when required.
  • Monitor system according to standard operations procedures.
  • Identify, research, and resolve technical problems
  • Be able to effectively operate within set guidelines, policies and procedures, and able to execute instructions with minimal supervision
  • Provide supporting documentation, reports and other information to management (e.g. system utilization reports)
  • Developing scripts to gain efficiencies for reporting and automating repetitive tasks
  • Administration and troubleshooting of Windows Servers (Windows 2008/2012/2016).
  • Able to Install of windows servers and has good troubleshooting skills for Wintel systems, knowledge in hardening and securing of Wintel systems.
  • Advanced level of Administration of Windows server with active directory, DNS, DHCP and High Availability.
  • Audit, review, and implement IT security policies
  • Experience and knowledge in supporting SAN environment and storage space management
  • Experience and knowledge with installing and implementing VMware ESXi server, VMware vCenter, setting up vMotion, HA, DRS, and related VMware products such as VM vRealize Operation Manager (vROps), Update manager and other products for virtualization would be advantages.
  • Provisioning and cloning virtual machines and server appliances as needed
  • Performing upgrades and applying patches or firmware updates to the virtual infrastructure software or hardware
  • Perform annual disaster recovery exercise
  • Regular 8x5 support but may be required to be on standby for 7x24 support when necessary. Expected to work during off-peak hours on system activities.
  • Providing configuration management and security compliance for the virtual infrastructure software and hardware

Requirements

  • At least 5 - 8 Years of System Administration Experience
  • Required Skill(s): ITIL, VMware, Windows server
  • Preferably with any two of the given certifications – MCSE, VMWare Certification, ITILv3 Certification
  • Experience with IT service management best practices
  • Familiarity with Enterprise IT environments, tools, data management policies and architectures, and organizations.
  • Knowledge in BCP/DR (Business Continuity Plan/Disaster Recovery) System OS recovery process
  • Experience with ServiceNow, Veritas Backup Exec and WSUS patch management software
  • Strong awareness and sensitivity of the priority in maintaining full compliance with IT security and operation standards
  • Highly organized, motivated and able to meet deadlines
  • Customer focus and result oriented
  • Ability to work under pressure with demanding objectives/timelines
  • End of End Service Delivery/Quality Ownership
  • Effective communication
  • Self-driven and ability to work independently
  • Ability to reflect proactively and take feedback positively
  • Strong team player under a diverse workforce cultural background

Shortlisted candidates will be offered a 1 Year Agency contract employment.