• Planning, coordinating and performing maintenance activities, upgrades, patches and disaster recovery tests
  • Perform Level 2 day to day operation of Exchange 2013/2016 and Skype, Exchange Online for business environments which includes change, system administration, performance and availability management.
  • Provide operational support and troubleshooting of Microsoft Exchange messaging & Skype, Exchange online for Business Messaging infrastructures
  • Support Directory synchronization, SMTP, Relay hosting and Internet messaging environments
  • Perform assessments and health checks of existing solutions and provide best practice recommendation and guidance to customers
  • Provide Technical assessment and advisory to customers relating to design, installation, configuration, including system upgrade and migration of mailboxes.
  • Monitor availability and functionality of Exchange systems, as well as utilization and planning for server systems capacity upgrades
  • Act on System outages, and follow up in diagnosing and resolving any system problems. Troubleshoot Messaging Server issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution.
  • Work with other technical teams including network engineers and vendors, as necessary, to support system upgrade and maintenance activities
  • Creating and maintaining clear and concise technical documentation


  • Candidates should have working experience with both Microsoft Exchange (2013/2016) and Active Directory in an enterprise environment, including in depth familiarity with Windows Server (2012/2016) , Skype for business 2015, Exchange Online and related technologies.
  • At least 3-5 years’ hands-on deployment and support experience in server infrastructure for Microsoft Active Directory, Exchange 2013/2016/2019, Skype for business and Exchange Online
  • Has experiences in managing a team /team leader experiences
  • Knowledge of Microsoft Outlook client support, SMTP mail routing, DNS, OWA is a must.
  • Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment