Responsibilities

Is part of Service Operation Strategy & Architecture team; works with Service Operation functional team, Solution Architect, Project Management teams, Delivery Operation and respective leads to resolve issues which arise within project; drives project’s progress and critical success factors, as well as any designated 3rd party resources (e.g. SI, Hosting, Integration or Application Development).
Direction setting and articulating, consensus building, conflict mediation, diplomacy, etc.
Exercises influence at many levels of the organization up to the program leader.
Strong interpersonal communication and organizational skills required to operate as a leading member of global distributed technical teams that deliver quality services.
Excellent technical architecture skills, enabling the creation of future proof highly complex scalable global solutions.
Strong knowledge and experience in IT methodologies and life cycles that will be used.
Very familiar with Technical Project implementation/management, service/operations management, ITIL, etc.
Champion of Service Offerings, technical standards and policies, technical and business strategies as well as organizational structure.
Maintains awareness of new and emerging technologies and the potential application on service offerings and products provided by Service Offerings.
Extensive, real-world experience designing and architecting services within complex enterprise solutions and defining solution architectures.
Experience with multi-tier system development from medium to large enterprises
Experience in designing service models at both logical and physical layers in support of multi-tier systems
Exposure to infrastructure and application security technologies and approaches
Demonstrated knowledge of industry trends and standards in Digital Workplace, Infrastructure Services, Cloud Computing, Cyber Security, Automation & Data Analytics platforms in the context of service design and engineering
Experience in full development lifecycle phases
Experience planning and breaking down a task into sub-tasks and estimating effort to perform the work
Very familiar with various requirements gathering techniques

Requirements

Degree holder in IT related disciplines
Minimum of 8 years of hands-on experience in service architecture/ design,
Strong understanding of service principles.
Experience working in a global environment
Experience handling suppliers of services, software, infrastructure
Experience facilitating meetings with multiple customers and technical staff, including building consensus and mediating compromises when necessary.
Experience overseeing (from a technical perspective) highly complex multiple global scale projects.
Demonstrated Leadership abilities and be achievement oriented.
Excellent analytical and problem solving skills, plus the ability to lead and take ownership.
Excellent communication, interpersonal and presentations skills.
A result-oriented leader who can motivate others to make a difference and excel.
Must be customer service orientated and believe in teamwork, collaboration, adaptability and initiative.
Has excellent organizational skills, takes initiative, accepts accountability and has a sense of urgency.