Responsibilities

Implement IT Support Service Plans - Lead the implementation of support services across the organisation - Define best practices and Service Level Agreements for the support function - Establish performance and reporting measures to provide an effective and efficient level of service

Manage IT support Activities - Identify actions to maintain or improve levels of service - Advise the business on IT support metrics and capabilities

Oversee System Maintenance - Prioritise activities to ensure continuity of service and prompt issue resolution - Oversee the compiling of data for reporting purposes - Review trends and patterns
- Plan installation of hardware equipment, software and maintenance agreements - Recommend acquisition of new technology and software

Requirements

• Diploma/Degree in Computer Science, Engineering or equivalent
• 5-6 years of experience in supporting EUC projects and operation
• Good team player with strong communication skills with project teams, stakeholders, senior management, and contractors including both technical and non-technical personal.