Responsibilities
Implement IT Support Service Plans - Lead the implementation of support services across the organisation - Define best practices and Service Level Agreements for the support function - Establish performance and reporting measures to provide an effective and efficient level of service
Manage IT support Activities - Identify actions to maintain or improve levels of service - Advise the business on IT support metrics and capabilities
Oversee System Maintenance
- Prioritise activities to ensure continuity of service and prompt issue resolution
- Oversee the compiling of data for reporting purposes
- Review trends and patterns
- Plan installation of hardware equipment, software and maintenance agreements
- Recommend acquisition of new technology and software
Requirements
- Diploma/Degree in Computer Science, Engineering or equivalent
- 5-6 years of experience in supporting EUC projects and operation
- Good team player with strong communication skills with project teams, stakeholders, senior management, and contractors including both technical and non-technical personal.