• Supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems.
  • Leads high impact projects, prioritises and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets.
  • Identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes.
  • Anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements.
  • Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

i) Assist with infrastructure planning and design - Assist with the planning and design of infrastructure systems - Assist with the documentation of infrastructure design and planning activities and decisions

ii) Support infrastructure operations - Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications - Align infrastructure operations with agreed service agreement standards

iii) Maintain infrastructure - Perform activities related to ongoing maintenance of infrastructure - Assist with the implementation of agreed infrastructure changes and maintenance routines

iv) Optimise infrastructure performance - Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades - Participate in infrastructure development activities - Assist with infrastructure testing and implementation - Gather performance and data usage statistics for capacity planning and reporting - Assist with piloting of new tools, technologies, and/or processes

v) Resolve incidents - Perform problem/issue identification and resolution - Assist with simulation of user problems to resolve operating difficulties - Follow up with users to ensure problem has been resolved - Recommend system modifications to reduce user problems


  • Degree in Computer Science, Engineering or equivalent
  • CCNP/ITIL certification required, CCIE preferred.
  • Experience in design, implementing, managing and supporting a sizeable and complex network infrastructure and operation in a large organisation with off-site, subsidiaries/business unit.
  • Strong knowledge in Enterprise IT infrastructure covering Routing, Switching, Data Centre Nexus, Cisco ACI, Load Balancers and Security Devices.
  • Strong vendor, service level and project management skill.
  • Strong people management and interpersonal skills, showing leadership with a positive working attitude.