Responsibilities

  • To provide 24 x 7 support for Data Center running on 12 hours shift
  • Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
  • Resolving the incident/problem onsite.
  • Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager.
  • Generating the relevant administrative records and reports.
  • Introducing and integrating new technologies into existing environments.
  • Applying operating system updates, patches, and configuration changes.
  • Adding, removing, or updating user account information, resetting passwords, etc.
  • Answering technical queries
  • Maintaining the configuration of the system.
  • To implement Service Request and Change Request
  • Contacting OEM/Vendor for technical support

Requirements

  • Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
  • Minimum 1 year of relevant working experience in IT infrastructure operation
  • 12 hrs shift working
  • Preferably with Microsoft Certification and/or ITIL certification.
  • Good Knowledge of following products will be advantageous:
  • Linux
  • Unix
  • Active Directory/DNS
  • Microsoft Azure Stack
  • Microsoft Windows 2008-2016
  • Commvault Backup and Recovery
  • Symantec Endpoint Protection

Shortlisted candidate will be offered a 1 year Agency Contract employment