Responsibilities
- Managing a team of support engineers for biometrics capturing and automated immigration clearance Systems.
- Lead a team of support engineers in daily production support for turnkey enterprise scale C#, .net and J2EE applications.
- Involved in support activities such as tracking issue logs, ensure issue response and resolution meet SLA, leads the team to investigate root cause of issue and deployment of patches.
- Good tracking and monitoring skill and able to perform end-to-end investigation of issues from client to server.
Requirements
- Bachelor's Degree/Diploma in Engineering (Computer/Telecommunication), Computer Science / Information Technology or equivalent.
- Candidates with at least five (5) years’ experience in the role of Operations Manager in enterprise systems are also welcome to apply.
- Candidates to have at least 2 years experiences in an Operations Manager role.
- Knowledge and hands on working experience in Windows platform, helpdesk operations will be required.
- The Team lead needs to be a team player, with good interpersonal and problem solving skills.
- Applicants should be self-motivated, result-oriented, and able to lead and front customer in the investigation of technical issues.