Responsibilities

• Provide desktop support to VIP users
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems
• Involve in client platform implementation/upgrade project.

Requirements

• Minimum three (3) years of Desktop Support, ICT End User Computing or Service Desk Agent experience with networking and system administration background
• Ability to perform advanced technical troubleshooting and problem analysis
• Ability to effectively and efficiently resolve technical problems escalated by Level 1 Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues
• 24x7 standby and support VIP via phone after office hour is required

Shortlisted candidates will be offered a 1 year Agency Contract employment.