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  • Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements.
  • Involve in extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams.
  • Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology.
  • Oversees schedules and budgets to ensure goal attainment.


  • Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests.
  • Proven Project Management and Managed Services Delivery Management experience in managing large scale IT projects.
  • Experience deploying large scale transition and transformation programs for strategic outsourcing clients
  • A strong focus on results and an eye for detail, combined with an emphasis on managing stakeholders across the organization to build credible and trusted relationships is crucial.
  • Experience managing change projects/programs in complex environments within tight timeframes.
  • Must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast-moving environment
  • Experience of managing, direct/matrix, project managers, technical resource and other resource assigned to a Service Transition.
  • Experience in managing deliverables via 3rd party vendors.
  • Experience across a range of services, application, infrastructure and security etc
  • Master level capabilities required in Project and Change Management and Process improvement
  • Strong skills in Microsoft Project
  • Advanced engagement, communication, interpersonal, and change management skills, honed through leading intercultural teams
  • Results oriented combined with strong analytical skills and problem solving capabilities
  • Highly energetic and able to inspire others
  • Customer-centric attitude with a problem-solving mindset
  • Excel at resolving conflicts within the team and between team and other company groups and drive to agreement and action
  • To work under minimal supervision and should be self driven
  • Ability to articulate how business issues may impact overall IT architecture and planning.
  • ITIL/PMI Certified
  • PMP or similarly certified
  • Good negotiation skills