Kindly note that Jobline will be offline for maintenance on this Friday (May 14, 2021) from 5:00 PM to 9:00 PM.

Responsibilities

  • Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
  • Resolving the incident/problem onsite.
  • Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.
  • Generating the relevant administrative records and reports.
  • Introducing and integrating new technologies into existing environments.
  • Applying operating system updates, patches, and configuration changes.
  • Adding, removing, or updating user account information, resetting passwords, etc.
  • Answering technical queries
  • Maintaining the configuration of the system.
  • To implement Service Request and Change Request.
  • Contacting OEM/Vendor/subcontractor for technical support.
  • Focus on Windows OS patches and monitoring and resolving SCOM alerts.

Requirements

  • Degree/Diploma in Computer Science, Computer Engineering or equivalent
  • Minimum 2 to 4 years IT experience
  • Minimum 3 years of experience working as a System engineer within the operations environment.
  • Good Knowledge of Active Directory/DNS, Microsoft Azure Stack, Microsoft Windows 2008-2016, Commvault Backup and Recovery, Symantec Endpoint Protection, Server, storage and networking concept
  • Past working experience in Cloud environment is an advantage
  • Able to handle demanding service response and recovery turnaround.
  • Able to manage daily support tasks to meet stringent SLA requirements.
  • Excellent scheduling and multitasking skills
  • Meticulous and process-oriented.
  • Good, hard-working attitude with ability to work well under pressure.

Shortlisted candidate will be offered a 1 or 2 year Agency Contract employment