Responsibilities

  • Provide offsite and onsite client support, assisting with troubleshooting, design review, configuration, and escalated problem management.
  • Act as a key Day-2 team member involved in analysing client and technical requirements, developing specifications, solution design, and development. May also consult on testing and deployment processes.
  • Collaborate with onsite teams, stakeholders, and third-party vendors to address and resolve critical issues.
  • 24x7 standby on call support for P1 and P2 incident.
  • Documenting technical points inside incident report and prepare to review with stakeholders for amendment in regular basis.
  • Documenting all operations, changes network diagram, and configuration review in associated Runbook.
  • Regularly reviewing and recommending improvements to the existing network Infrastructure.
  • Implementing changes and updates as per Customer business requirements. Implementation of critical changes need to be done outside of business hours.
  • Conduct briefings and regular training sessions for fellow engineers and the NOC team.
  • Review of Implementation plans and presentation to Change management.
  • Performing Risk Assessment and bug scrub reviews on vulnerabilities.

Requirements

  • Degree in Computer Engineering or related
  • Must be Cisco Certified Internetwork Expert (CCIE) with extensive experience in routing and switching.
  • At least 5-8 years of professional technical experience in software development, systems design and deployment, or networking and infrastructure within a large-scale MNC technology services environment.
  • Mandatory requirement: Experience in Cisco SDA setups, DNAC, and ISE Integration.
  • Experience designing, building, and troubleshooting complex LAN and large WAN.
  • Expertise in routing/switching technologies, including MPLS IPVPN, BGP, OSPF, etc.
  • Extensive hands-on experience with LAN switches/routers: Cisco and Huawei.
  • Familiarity with Lantronix and Huawei DWDM.
  • Exposure to both Cisco and Huawei Wireless Infrastructure.
  • Hands-on experience with Cisco UCS.
  • Able to perform device staging and compliance checks on both Cisco and Huawei devices.
  • Experience in network automation via scripting, and knowledgeable in Ansible and compliance review.
  • Experience designing and building network security (Checkpoint, Juniper, Palo Alto, Fortigate, Cisco firewall, IDS/IPS, VPN, SSL) and content networking (cache, load balancer, F5, etc.).
  • Experience using ServiceNow, SolarWinds, and Splunk for managing network operations.
  • Knowledge of ITIL processes is a must.
  • Willing to provide onsite support at Tuas/western side of Singapore.
  • Comfortable with occasional outdoor support due to data centre/network equipment locations

Shortlisted candidate will be offered a 1 Year agency contract employment.